Workshop Booking FAQs

Parking and Directions:
Please visit our contact page for directions and parking info.

We provide refreshments in the form of teas, coffees, water (and usually a cake!) throughout the duration of the workshops. There are decaf and herbal options too. Please bring your own lunch.

We do have other workshops and bookings in the Sorting Office, so please arrive about 10 mins before the workshop and please do try to be on time, so we can start and not keep everyone waiting – thank you!

All workshops require full payment at the time of booking. You will not be booked onto the course and place confirmed without full payment.

We understand that things can go wrong, and something might occur which prevents you from attending your workshop. Our workshops are really popular and we turn people away once booked up. If you do cancel your place once paid for, this is what we can offer:

Time before your scheduled workshop:
Cancel 3 weeks 
or more before your scheduled date – we will offer an alternative date of your choice subject to places available.

Cancel less than 3 weeks before scheduled date – we will make all attempts to fill your place and if we are successful we will offer an alternative specific date to attend. If we are not successful in filling your place we cannot offer a new date but you are of course entitled to pass on your place to someone else.

Cancel less than 48 hours before – I’m afraid we cannot offer a refund or alternative date. You are welcome to send someone else in your place though!

Alternative date cancellation: if your booking is an alternative date due to you moving your original booking we cannot offer another date.

In the extremely unlikely event that we need to cancel a workshop ourselves, we will offer you a choice of alternative dates. We cannot be held liable for any other costs you may incur as a result of the cancellation (eg accommodation booking).

Health and Safety:
This is a workshop environment, so there is always the possibility of getting glass cuts or picking up small glass splinters, or other materials.

We will provide a health and safety briefing at the beginning of the workshop. We do have Public Liability insurance but cannot be held responsible for any illness or injury that occurs from not following the health and safety guidance given.